8tk10 Privacy Policy
— Your Data, Handled with Care
At 8tk10, the privacy and security of your personal data is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and what rights you hold over your own information as a registered user of 8tk10.io.
Six Privacy Principles We Follow
These six principles summarise 8tk10's approach to data privacy. Full legal details are provided in the policy sections below.
8tk10 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively or for purposes unrelated to the services we provide.
All data transmitted between your device and the 8tk10 platform is protected by industry-standard SSL/TLS encryption. Personal and financial data stored on our servers is held in encrypted form using AES-256 standards, with access restricted to authorised personnel only.
8tk10 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial or marketing purposes. Your information is used solely to operate and improve the 8tk10 platform and to fulfil our legal obligations as a platform serving the Bangladesh market.
Registered users have the right to request a copy of all personal data 8tk10 holds about them at any time. You may also request correction of inaccurate data or deletion of your data where no legal retention obligation applies. All such requests are handled within 30 calendar days.
Promotional emails and SMS notifications from 8tk10 are only sent where you have provided consent during registration or have opted in through your account settings. You may withdraw marketing consent at any time by updating your communication preferences inside your 8tk10 account.
8tk10 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or AML obligations. Account data is retained for a minimum of five (5) years following account closure in line with financial record-keeping requirements.
1 Who We Are
1.1 8tk10 is an online betting and casino platform operating at 8tk10.io, providing sports betting, live casino games, slots, fishing games, and other entertainment products to registered users in the Bangladesh market and other permitted jurisdictions.
1.2 For the purposes of this Privacy Policy, 8tk10 acts as the data controller in respect of personal data collected from users of the platform. As data controller, 8tk10 determines the purposes for which and the manner in which personal data is processed.
1.3 Any questions, requests, or complaints relating to your personal data and 8tk10's handling of it should be directed to our support team in writing at [email protected]. We aim to respond to all data-related enquiries within fourteen (14) calendar days.
2 Data We Collect
2.1 8tk10 collects personal data that falls into the following categories. The specific data points collected may vary depending on the services you use and the information you provide during registration and verification.
| Category | Data Points Collected | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (NID / passport / driver's licence) | Required (KYC) |
| Contact Data | Mobile phone number (Bangladeshi), email address, residential address | Required |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, deposit and withdrawal history | Required |
| Account Data | Username, encrypted password, account balance, bonus balance, wagering history, self-exclusion status | Required |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, clickstream data | Automatic |
| Communications Data | Records of support chat transcripts, email correspondence, and any written complaints submitted to 8tk10 | When applicable |
| Marketing Preferences | Email/SMS opt-in status, preferred game categories, language and notification settings | Optional |
2.2 8tk10 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily disclose such information in correspondence with our support team, it will be treated with the highest level of confidentiality and will not be used for any purpose other than resolving your enquiry.
3 How We Collect Your Data
3.1 Directly from you. The majority of personal data 8tk10 holds is provided by you directly during account registration, KYC identity verification, payment processing, completion of responsible gaming tools (such as deposit limit settings), and when you contact our support team.
3.2 Automatically through platform use. When you access and interact with the 8tk10.io website or application, we automatically collect technical data including your IP address, device identifiers, browser settings, pages visited, games played, session timestamps, and clickstream behaviour. This data is collected through server logs, cookies, and similar tracking technologies (see Section 7).
3.3 From third-party service providers. 8tk10 may receive personal data about you from third parties in the following limited circumstances:
- Identity verification providers who confirm the authenticity of documents you submit during KYC.
- Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) who confirm the status of transactions you initiate.
- Fraud prevention and AML screening services that flag accounts associated with known fraudulent activity or financial crime.
- Analytics providers who supply aggregated, anonymised data to help us understand platform performance and user behaviour at a population level.
4 How We Use Your Data
4.1 8tk10 uses the personal data we collect for the following purposes. Each purpose is tied to a specific legal basis, which is explained in Section 5.
- Account management: To create, maintain, and administer your 8tk10 user account, process your deposits and withdrawals, and deliver the games and betting services you access on the platform.
- Identity verification (KYC): To verify your age (21+), identity, and payment method ownership as required by our responsible gaming obligations and AML compliance framework.
- Transaction processing: To facilitate and record all deposits, withdrawals, bonus credits, and wagers, and to provide you with an accurate account balance and transaction history.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and any other conduct that violates our Terms and Conditions or applicable law.
- Customer support: To respond to your enquiries, resolve disputes, and provide ongoing support via live chat and email.
- Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour, to enforce self-exclusion requests, and to administer deposit limits and cooling-off periods at your request.
- Legal compliance: To fulfil our obligations under applicable AML, data protection, and financial services laws, and to respond to lawful requests from regulatory authorities or law enforcement agencies.
- Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the overall performance, security, and user experience of the 8tk10 platform.
- Marketing (with consent only): To send you promotional offers, bonus notifications, and news about new games or features on 8tk10, where you have opted in to receive such communications. You may opt out at any time.
4.2 8tk10 will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent or without a clear legal basis to do so.
5 Legal Basis for Processing
5.1 8tk10 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is required in order to perform the contract between 8tk10 and the user — i.e., to operate your account, process payments, and deliver betting and gaming services.
- Legal obligation: Processing required to comply with applicable legal requirements, including AML obligations, age verification requirements, KYC regulations, and responses to lawful regulatory or judicial requests.
- Legitimate interests: Processing carried out to further 8tk10's legitimate business interests, including fraud prevention, platform security, and analytics, where those interests are not overridden by your fundamental data rights.
- Consent: Processing that is based on your freely given, specific, and informed consent — principally for the sending of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6 Sharing Your Data
6.1 8tk10 does not sell your personal data to third parties. We share personal data with external parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
- Payment service providers: bKash, Nagad, Rocket, Upay, and partner banking institutions, solely for the purpose of processing deposits and withdrawals you initiate. These providers receive only the transaction data necessary to complete the payment.
- Identity verification providers: Third-party KYC and document verification services that confirm the authenticity of identification documents submitted by users. These providers are contractually bound to process data only for the purpose of identity verification.
- Fraud and AML screening services: Specialist providers that screen accounts and transactions against databases of known fraudulent activity and financial crime indicators, as required by our compliance obligations.
- Game software providers: Technology partners such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, whose gaming software operates within the 8tk10 platform. These providers may process limited session and game-result data in order to deliver and audit game outcomes.
- IT and hosting infrastructure providers: Cloud hosting and data centre providers that store platform data on our behalf. All such providers operate under strict data processing agreements that limit their use of data to infrastructure provisioning only.
- Legal and regulatory authorities: Government bodies, law enforcement agencies, courts, and regulators, where we are legally required to disclose data in response to a valid legal request, court order, or regulatory obligation.
6.2 All third-party data processors engaged by 8tk10 are required to enter into a formal data processing agreement that obligates them to process personal data only on 8tk10's documented instructions, to implement appropriate security measures, and to refrain from using the data for their own commercial purposes.
7 Cookies and Tracking Technologies
7.1 8tk10 uses cookies and similar tracking technologies (including pixel tags, web beacons, and local storage objects) on the 8tk10.io website and associated applications. Cookies are small text files placed on your device by the website you visit; they allow the site to remember your preferences and behaviour across sessions.
7.2 8tk10 uses the following categories of cookies:
- Strictly necessary cookies: Essential for the operation of the platform. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies. These cannot be disabled without preventing core platform functionality.
- Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have set. These improve your experience but are not essential.
- Analytics cookies: Used to collect anonymised data about how users interact with the platform, including pages visited, time spent, and error events. This data helps 8tk10 improve platform performance and user experience. Analytics data is aggregated and does not identify individual users.
- Marketing cookies (consent required): Used to deliver personalised promotional content and to measure the effectiveness of 8tk10's marketing campaigns. These cookies are only placed with your prior consent.
7.3 You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your 8tk10 account and using core platform features. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
8 Data Security
8.1 8tk10 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
- SSL/TLS encryption for all data transmitted between your device and the 8tk10 platform (HTTPS enforced site-wide).
- AES-256 encryption for sensitive personal and financial data stored in our databases.
- Strict role-based access controls limiting internal access to personal data to authorised staff with a legitimate operational need.
- Multi-factor authentication requirements for all 8tk10 internal systems that hold or process user personal data.
- Regular penetration testing and vulnerability assessments conducted by qualified third-party security specialists.
- Automated monitoring systems that detect and alert to unusual access patterns or potential data breach events in real time.
- A documented incident response plan that outlines the steps 8tk10 will take in the event of a confirmed data security incident, including user notification obligations.
8.2 While 8tk10 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You play an important role in protecting your own data by choosing a strong, unique password for your 8tk10 account, enabling two-factor authentication, and ensuring you access the platform only through secure networks. If you suspect your account has been compromised, contact [email protected] immediately.
9 Data Retention
9.1 8tk10 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal, regulatory, or contractual retention obligations.
9.2 The following retention periods apply to the main categories of personal data 8tk10 holds:
- Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering and financial record-keeping obligations.
- Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, or longer where required by applicable law.
- KYC verification documents: Retained for a minimum of five (5) years following the completion of the verification process, or following account closure — whichever is later.
- Support communications: Retained for three (3) years from the date of last contact, to allow for the resolution of any subsequent disputes or complaints.
- Marketing preference data: Retained until you withdraw your marketing consent, after which it is deleted within thirty (30) days. A record of your opt-out is retained indefinitely to prevent accidental re-addition to marketing lists.
- Technical and analytics data: Aggregated anonymised analytics data may be retained indefinitely. Non-anonymised technical data (e.g., IP address logs) is retained for up to twelve (12) months.
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Secure deletion procedures are applied to both digital records and any physical documentation.
10 Your Rights
10.1 As a data subject, you hold the following rights in relation to the personal data 8tk10 holds about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". 8tk10 will respond within thirty (30) calendar days of receipt.
- Right of access: You have the right to request a copy of all personal data 8tk10 holds about you, together with information about how it is used, where it is stored, and with whom it has been shared.
- Right to rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or out of date. You may also update certain account details directly through your 8tk10 account settings.
- Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Note that this right does not apply where we are required to retain data under applicable law (e.g., AML retention obligations).
- Right to restrict processing: You have the right to request that 8tk10 restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. 8tk10 will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
10.2 8tk10 will not charge a fee for processing a data rights request in the ordinary course. However, where requests are manifestly unfounded, excessive, or repetitive, 8tk10 reserves the right to either charge a reasonable administrative fee or decline to act on the request, providing written justification for that decision.
10.3 Identity verification may be required before 8tk10 fulfils a data rights request, to ensure that personal data is not disclosed to an unauthorised person. This is a security measure taken in your interest.
11 Children and Minors
11.1 The 8tk10 platform is strictly intended for adults aged 21 years and over. 8tk10 does not knowingly collect or process personal data from individuals under the age of 21.
11.2 If 8tk10 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification having taken place, that data will be deleted promptly and the associated account will be suspended and closed in accordance with the eligibility requirements set out in the 8tk10 Terms and Conditions.
11.3 If you are a parent or guardian and believe that a minor has created an 8tk10 account using false age information, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
12 International Data Transfers
12.1 In order to deliver its services, 8tk10 may transfer personal data to service providers and infrastructure partners located outside of Bangladesh. Where such transfers occur, 8tk10 takes steps to ensure that an adequate level of data protection is maintained, commensurate with the protections described in this Privacy Policy.
12.2 Safeguards applied to international data transfers may include: contractual data processing agreements that incorporate standard data protection clauses; transfers to jurisdictions that offer an equivalent level of data protection to that applicable in Bangladesh; and technical measures such as encryption and pseudonymisation applied before data is transferred.
12.3 You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting [email protected].
13 Third-Party Links
13.1 The 8tk10 platform may from time to time contain references to third-party game providers, payment services, or other external entities. Where links to external websites are present, please be aware that 8tk10 has no control over the privacy practices or content of those external sites, and this Privacy Policy does not apply to them.
13.2 8tk10 recommends that you read the privacy policy of any external website or service before providing personal data to it. 8tk10 accepts no responsibility or liability for the privacy practices of any third-party website or service.
14 Changes to This Policy
14.1 8tk10 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. Where material changes are made, we will notify registered users via email to their registered address and/or via a prominent notice on the 8tk10.io website, at least seven (7) days before the changes take effect.
14.2 The effective date at the top of this document will be updated each time a new version of the Privacy Policy is published. The current version of this policy is always accessible at 8tk10.io/privacy-policy.
14.3 Continued use of the 8tk10 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree to the revised policy, you should cease using the platform and contact [email protected] to arrange account closure.
15 Contact Us
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to 8tk10's handling of your personal data, please contact our support team using any of the methods below. We are committed to responding to all privacy-related enquiries promptly and professionally.
- Email: [email protected] (please use the subject line "Privacy Enquiry" for faster routing)
- Live chat: Available 24/7 directly within the 8tk10 platform
- Response time: We aim to respond to all data-related enquiries within fourteen (14) calendar days of receipt
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